10 Best Practices for Building a Winning Self-Paced Customer Training Program
More than ever, customers expect hands-on, personalized, convenient learning experiences. Not surprisingly, self-paced customer training has surged in popularity, with self-paced course offerings increasing by 20% in 2023 alone.
Find out how self-paced training can improve your onboarding and customer satisfaction, and what you need in order to develop an outstanding program.
Read this eBook to learn:
- How to define your customer training goals and key performance indicators for your program.
- Innovative techniques and practices to make your program more hands-on and collaborative.
- What you need to know in order to select technology that supports your training.
- What's involved in creating effective customer training material.
- How you can use analytics to optimize customer onboarding.