Leveling Up Engagement in VILT

Customer Education professionals know training is critical for helping customers succeed long-term with your software. So how can you keep your audience engaged?

While self-paced training has surged in popularity, many complex products are better suited to Virtual Instructor-Led Training (VILT), a live, highly interactive format. Dan Braithwaite, Senior Director of Product Training at Mediaocean, brings a decade of experience managing VILT programs to lead this session on boosting training engagement and impact.

You’ll learn how to:

• Leverage participants’ experience: Engage users differently in sessions based on their product experience
• Present information effectively: Connect learning to job responsibilities, give real-world examples, and allow time for processing
• Schedule for effectiveness: Ensure learning sticks and provide opportunities for continued learning

Who Should Watch: Customer Education Directors and Managers, Chief Learning Officers, Learning & Development Professionals, Training Managers and team members, and Anyone responsible for customer onboarding, training, and enablement.